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Prevention pack promotion

  1. These terms and conditions (Terms), and Tower's General Terms (available here), apply to the "Prevention Pack" Promotion (Promotion).
  2. In these Terms, Tower means Tower Limited.
  3. The Promotion commences at 12:00am 13 December 2024 and ends at 11:59pm 31 January 2025 (Promotion Period).
  4. The Prevention pack consists of an Aqara Motion Sensor P1, 2 x Aqara Door and Window Sensors T1, and Aqara Water Leak Sensor T1 and an Aqara Hub E1 to support the devices (Prevention Pack). See more about the leak sensor here, the door/window sensor here, the motion sensor here, the hub here, and how to contact Aqara support here.  
  5. Subject to these Terms, this Promotion is open to you and you will be an eligible customer if:
    1. you have received an email directly from Tower offering the Prevention Pack during the Promotion Period; and
    2. you purchase a new Eligible Policy (as defined in clause 6) online at Tower.co.nz, through one of Tower's Corporate Portals, or over the phone from Tower during the Promotion Period; and
    3. Tower receives payment of your premium for the new Eligible Policy (either in full for annual payment or at least the first instalment if your payment method is otherwise); and
    4. the period of insurance for the new Eligible Policy begins within 49 days of the date the new Eligible Policy was purchased. 
      (Eligible Customer).
  6. For the purposes of this Promotion, an Eligible Policy means a new Tower branded House insurance policy, but excludes Landlords Plus, Contract Works and any other insurance policies with Tower.
  7. This Promotion does not apply to the following:
    1. Tower's employees and their respective immediate families and/or people residing with them.
    2. Customers who purchase Tower policies via CSC Buying Group.
    3. Trade Me Insurance policies.
    4. Customers who purchase Tower policies via HealthCarePlus.
    5. Customers who receive a discount on Tower policies via an arrangement between Tower and their employer.
    6. Policies underwritten by Tower's group companies in the Pacific.
  8. Eligible Customers will receive one Prevention Pack per Eligible Policy purchased in accordance with these Terms (i.e., there will only be one Prevention Pack issued per house insured by the Eligible Policy).
  9. Eligible Customers must purchase and maintain the Eligible Policy for a minimum 12-month period.
  10. The Prevention Pack is non-exchangeable, non-refundable, non-transferable, non-negotiable and cannot be redeemed for cash. Tower reserves the right to substitute the Prevention Pack at its sole discretion.
  11. The Prevention Pack is available to the first 100 Eligible Customers and will be sent by courier to the address of the house insured under the Eligible Policy. 
  12. If, for any reason:
    1. Tower has not received payment of an Eligible Customer's Premium (either in full for annual payment or at least the first instalment if the payment method is otherwise) for the Eligible Policy; or
    2. Cover under the Eligible Policy has not commenced; or
    3. The Prevention Pack cannot be left at the address of the insured house under the Eligible Policy;
      Tower reserves the right to retain the Prevention Pack and issue to another Eligible Customer.
  13. Policy termS, conditions, exclusions, minimum premiums and underwriting criteria apply in respect of all Eligible Policies.
  14. Tower reserves the right, at its sole discretion, to:
    1. cancel this Promotion prior to expiry of the Promotion Period;
    2. add policies to the list of Eligible Policies; and/or
    3. change any other aspect of the Promotion at any time.
  15. Each Prevention Pack is subject to Aqara's terms and conditions (as applicable).
  16. Tower expressly disclaims and does not accept liability in relation to any terms and conditions (or any change to the terms and conditions) relating to the Prevention Pack.
  17. Tower explicitly disclaims and does not accept liability in relation to the performance of the Prevention Pack.
  18. To the maximum extent permitted by law, Tower and its related companies and affiliates, employees and agents will not be liable for any loss, damage, personal injury, or cost suffered by any person arising directly or indirectly out of or in connection with entering this Promotion or accepting the Prevention Pack.
  19. The Promoter is Tower Limited (Tower) of Level 5, 136 Fanshawe Street, Auckland 1010, New Zealand.

Smart Home Prevention Pack FAQs

Why is Tower bringing an offer like this to our customers?

As a Kiwi born and bred insurer, at Tower we want to help our customers protect the stuff they love. And forward thinking is something we live by. You can use these sensors to monitor your home, they can help you detect small problems, so you can prevent them becoming bigger problems. Because we know that your home is your happy place. 

What's in the smart home sensor pack?

The pack contains a range of sensors and a hub for the sensors to connect to including:

When will I get my smart home sensor pack?

We'll send your pack to you once your policy starts and we've received your first payment. Delivery time frames are usually 5 to 15 business days. Please note, we will not be sending out packs between 20 December 2024 and 7 January 2025. 

How will I know if I'm eligible?

If you received the qualifying email directly from Tower and purchase an eligible house policy, we'll let you know by email the following week. Please note, we will not be sending out emails between 20 December 2024 and 7 January 2025.

What if I purchase two house policies - am I eligible for two packs?

Yes! You're eligible for one pack for each policy you purchase, as long as it's an eligible policy. So, if you buy two new eligible policies, you'll get two Prevention Packs.

My friend forwarded me Tower's Prevention Promotion email, am I eligible?

This is a special offer only for customers who receive our Prevention Promotion email, so if you weren't sent an email directly from Tower then you're not eligible. 

How do these sensors help prevent damage in my house?

These sensors can be placed around your house to help add an extra layer of security and help you detect small problems, so you can prevent them becoming bigger problems. Now that's forward thinking.

How do I set up the sensors?

Setting up the sensors is easy, and can be done in minutes. You can visit Aqara's website to watch their videos which will show you how to install them. 

You'll also need to download the Aqara Home App to your mobile device from the App Store or Google Play. 

App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc. 

Are the sensors made by Tower?

No, the devices are sensors in the Prevention Promotion have been developed and produced by Aqara. Find out more about Aqara.

Who can I contact if I have any questions about the offer?

You can send us a question through My Tower. Simply log in, click on Account Details, and then Contact us. 

Do I need an internet connection to run the sensors and hub?

Your smart hub may need Wi-Fi to communicate with your smartphone or receive updates. However, the Aqara hubs use Zigbee to communicate locally with the smart devices in your home, and this network doesn't need a Wi-Fi connection. Find out more about these requirements.