Give us a call

Our recoveries team are here to help, Monday to Friday, from 8am to 5pm.

0800 872 987

Email us

If you want to contact us in writing, email us (or use the physical address below) and we'll get back to you as soon as we can.

Send us an email
 
Postal address

PO Box 90347
Auckland, 1142
New Zealand

Online portal

Register for our online self-management portal where you can:

  • view how much is still owed
  • see any payments that have been made
  • view the details of any debt.
Register or login

FAQs 

Why have I been contacted by the Recoveries team?

Our client's version of events indicates that you were the responsible party in an incident. We are seeking to understand whether the cost of this claims sits with you or whether you have insurance that will cover this.

How can I find out how much I owe?

We have sent through all relevant invoices to either the email address or postal address we have on file for you.

You can also log into our online self-management portal to see your current debt total. Otherwise, you can call us on 0800 872 987 to discuss this matter with one of the team (Monday to Friday).

What do the recoveries team do?

We are responsible for recovering the claim costs incurred from incidents involving our client where a third party was at fault.

What do I do if I can't pay the debt in full?

We offer the ability to pay weekly, fortnightly or monthly via automatic payments that can be agreed upon.

How can I make a payment?

Payments can be made directly to the bank account details included in our initial letter.

How can someone else handle this matter on my behalf?

Please contact 0800 872 987 or claims.recovery@tower.co.nz to authorise a specified person to have access to all information on the file.

I can't make the next payment - what can I do?

We understand that things come up. Contact us (see options above) as soon as you can, and we will do our best to work through a solution.

I've missed a payment - what should I do?

Please get in touch (contact options above) and we can work with you to update your payment arrangement so that you can get back on track.

How do I get confirmation of a payment?

Your balance will be up to date on the online self-management portal.

How do I get a confirmation in writing that my debt is paid in full?

If you require written confirmation for this, please get in touch (contact options above).

Overseas? Call us on +64 9 985 1558

Hearing impaired?

There are lots of non-verbal ways to get in touch. You can email us, use the New Zealand relay service, type with a live chat agent or send us a private message on our Facebook page.

Is English your second language?

We can help. You can select a support person or family member to talk to us on your behalf. You can also contact us using the online form, and select 'Email' as your preferred contact method.