Canstar has crowned Tower winner of its Canstar Home & Contents Insurer of the Year Award for 2024.
Canstar Group Manager - Wealth, Health & New Zealand, Tom Slee says when it comes to the cost of premiums Canstar hopes their research and award informs New Zealanders about which insurance provider offers the best levels of cover, customer service and overall value for money.
"To this end, we commend Tower for its award win. It's a great result for Tower's range of insurance products, which help give Kiwi homeowners peace of mind."
To assist Kiwi consumers to make the right decisions about their home and contents insurance, each year, Canstar compares and analyses all the main insurance players in the New Zealand market, to assess which provides the best value products and levels of customer service.
Canstar's expert research panel noted the outstanding value offered by Tower's insurance products, especially the Standard and Plus policy options, which feature comprehensive insurance cover at affordable prices.
Canstar's panel also noted Tower's strong performance when it comes to events cover - including floods, storms and earthquakes - which is particularly relevant for many Kiwi households.
Blair Turnbull Tower CEO says, as a Kiwi born and bred business, Tower is committed to helping protect New Zealand communities with insurance now and in the future.
"In the face of climate change insurance has never been more important to ensure our personal and economic resilience. That's why we're offering customers innovative products and tools like our hazard ratings which give homeowners more information about the risks their homes face and features like 'ways to save' in My Tower, our self-service digital platform."
"Our teams work hard to deliver fair and transparent insurance products for our customers and are constantly reviewing our pricing to ensure insurance remains affordable and accessible for Kiwi households. We're absolutely thrilled to be named Canstar Home & Contents General Insurer of the Year."
Tower also receive a Canstar Home & Contents Outstanding Value Award for 2023 and 2024 and, currently holds a Canstar 2023 Innovation Excellence Award and a Canstar 2023 International Travel Outstanding Value Award.
About Canstar's Home & Contents Insurer of the Year Award
Canstar's Insurer of the Year Award is based on its Outstanding Value Home & Contents Insurance Awards, which utilise a sophisticated and unique ratings methodology that compares both costs and features across insurance policies.
The Insurer of the Year Award recognises the insurer that provides its customers outstanding value through its product and service offerings, as well as its levels of customer satisfaction.
The satisfaction component uses survey responses from home and contents insurance customers who have rated their providers across the five key customer satisfaction metrics of customer service, value for money, comprehensiveness of cover, communication and cost.
ENDS.