Start your claim

You can save an average of five minutes by making your claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast. Don't have a My Tower account? Register here now to claim, update and manage your insurance quickly online, wherever you are.

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• The contact details including name, phone number, email address and the vehicle registration number of anyone involved.
• Your police file number.

You can make a windscreen claim by contacting our repair partner, NOVUS, directly. Click on the link below to get started.

If you have trouble making your car claim in My Tower, you can complete our online claim form.

We have Tower Repair Partners and Recommended Repairers across New Zealand. Our trusted network of high-calibre insurance repair specialists will work hard to get you back on the road, fast.

You can save an average of five minutes by making your claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast. Don't have a My Tower account? Register here now to claim, update and manage your insurance quickly online, wherever you are.

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• Receipts or other proof of purchase.
• Serial numbers.
• Photos of any damage.
• Your police file number.

If you have trouble making your contents claim in My Tower, you can complete our online claim form.

You can save an average of five minutes by making your claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast. Don't have a My Tower account? Register here now to claim, update and manage your insurance quickly online, wherever you are.

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• The contact details including name, phone number and email address of anyone involved.
• Photos of any damage.
• Repair reports if you already have these.
• Your police file number.

If you have trouble making your house or landlord claim in My Tower, you can complete our online claim form.

If you need to make a claim on your Contract Works - Renovation Cover policy, please call us on 0800 379 372

Here are a couple of tips to help you in case of an emergency:

• Sprung a leak? If water is causing damage to your home, minimise the mess straight away. Turn off your water supply at the toby or isolation valve and contact a plumber as soon as possible.
• Burgled? If you've been burgled or have damage to your home that was caused by someone else, notify the police immediately.

We have a dedicated team of boat experts on hand to help you with your claim. Call us on
0800 379 372 8am-6pm Monday to Friday, or 9am-5pm Saturdays. Alternatively, you can email us at claims@tower.co.nz.

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• The contact details including name, phone number and email address of anyone involved.
• Receipts or other proof of purchase.
• Valuations.
• Photos of any damage.
• Your police file number.

We have a dedicated team of business experts on hand to help you with your claim. Call us on 0800 379 372 8am-6pm Monday to Friday, or 9am-5pm Saturdays, or you can email us at claims@tower.co.nz.

Alternatively, you can download and complete our claim form and send this back to us by:

• Email: claims@tower.co.nz
• Fax: 0800 222 445 or 09 369 2245
• Post: Tower Insurance Limited, PO Box 90347, Auckland 1142.

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• Receipts or other proof of purchase.
• Photos of any damage.
• Invoices and statements.
• Proof of expenses and income.
• Proof of staff numbers and wages.

You can save an average of five minutes by making your claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast. Don't have a My Tower account? Register here now to claim, update and manage your insurance quickly online, wherever you are.

If you have trouble making your commercial vehicle claim in My Tower, you can complete our online claim form.

Completing our online form is the quickest and easiest way to make a claim for your car, contents or house.

For all other lifestyle block or farm claims, we have a dedicated team of experts on hand to help you with your claim. Call us on 0800 161 262 8am-6pm Monday to Friday or, 9am-5pm Saturdays. Alternatively, you can email us at claims@tower.co.nz

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• Receipts or other proof of purchase.
• Photos of any damage.
• Details of your current livestock.
• Your police file number.

Our travel insurance is provided by Allianz Partners, one of the world's largest travel insurance providers. Whether you're back home or still abroad, you can claim online now.

You can call us on 0800 606 688 or +64 9 487 0818 if you're calling from abroad. Alternatively, you can email us at
claims@allianz-assistance.co.nz.

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• Your travel itinerary.
• Confirmation of any cancellations.
• Details of any refunds.
• Details of additional travel expenses.
• A copy of any repair reports.
• A copy of your police report.

We've teamed up with Allianz Partners to provide pet insurance for your cats and dogs. Make a claim for up to five pets at one time online now.

You can call us on 0800 630 116. Alternatively, you can email us petclaims@allianz-assistance.co.nz.

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• Your pets' details including their name and your policy number.
• What happened to your pet and what treatment they have received.
• A copy of your invoice and any vet notes or documentation.
• Your bank account details.

For motorbike, caravan, trailer or motorhome claims, you can make a claim using our online form.

You can call us on 0800 379 372 8am-6pm Monday to Friday, or 9am-5pm Saturdays. Alternatively, you can email us at claims@tower.co.nz.

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.

• The contact details including name, phone number and email address of anyone involved.
• Your police file number.