What are you claiming for?

Car claims

You can save an average of five minutes by making your claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast.
Don't have a My Tower account? Register here now to claim, update and manage your insurance quickly online, wherever you are.
Make a car claim

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • The contact details including name, phone number, email address and the vehicle registration number of anyone involved.
  • Your police file number.

Need to make a windscreen claim?

You can make a windscreen claim by contacting our repair partner, NOVUS, directly. Click on the link below to get started.
Contact Novus

Can’t log in to My Tower?

If you have trouble making your car claim in My Tower, you can complete our online claim form.
Make a claim

Repair partners

We have Tower Repair Partners and Recommended Repairers across New Zealand. Our trusted network of high-calibre insurance repair specialists will work hard to get you back on the road, fast.
Find out more

Contents claims

You can save an average of five minutes by making your claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast.
Don't have a My Tower account? Register here now to claim, update and manage your insurance quickly online, wherever you are.
Make a contents claim

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • Receipts or other proof of purchase.
  • Serial numbers.
  • Photos of any damage.
  • Your police file number.

Can’t log in to My Tower?

If you have trouble making your contents claim in My Tower, you can complete our online claim form.
Make a claim

House or Landlord claims

You can save an average of five minutes by making your claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast.
Don't have a My Tower account? Register here now to claim, update and manage your insurance quickly online, wherever you are.
Make a house or landlord claim

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • The contact details including name, phone number and email address of anyone involved.
  • Photos of any damage.
  • Repair reports if you already have these.
  • Your police file number.

Can’t log in to My Tower?

If you have trouble making your house or landlord claim in My Tower, you can complete our online claim form.
Make a claim

Contract Works claims

If you need to make a claim on your Contract Works - Renovation Cover policy, please call us on 0800 379 372

What to do in an emergency

Here are a couple of tips to help you in case of an emergency:
  • Sprung a leak? If water is causing damage to your home, minimise the mess straight away. Turn off your water supply at the toby or isolation valve and contact a plumber as soon as possible.
  • Burgled? If you've been burgled or have damage to your home that was caused by someone else, notify the police immediately.

Boat claims

We have a dedicated team of boat experts on hand to help you with your claim. Call us on
0800 379 372 8am-6pm Monday to Friday, or 9am-5pm Saturdays. Alternatively, you can email us at claims@tower.co.nz.

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • The contact details including name, phone number and email address of anyone involved.
  • Receipts or other proof of purchase.
  • Valuations.
  • Photos of any damage.
  • Your police file number.

Business claims

We have a dedicated team of business experts on hand to help you with your claim. Call us on 0800 379 372 8am-6pm Monday to Friday, or 9am-5pm Saturdays, or you can email us at claims@tower.co.nz.
Alternatively, you can download and complete our claim form and send this back to us by:

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • Receipts or other proof of purchase.
  • Photos of any damage.
  • Invoices and statements.
  • Proof of expenses and income.
  • Proof of staff numbers and wages.

Commercial vehicle claims

You can save an average of five minutes by making your claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast.
Don't have a My Tower account? Register here now to claim, update and manage your insurance quickly online, wherever you are.
Make a commercial car claim

Can’t log in to My Tower?

If you have trouble making your commercial vehicle claim in My Tower, you can complete our online claim form.
Make a claim

Lifestyle block or farm claims

Completing our online form is the quickest and easiest way to make a claim for your car, contents or house.
Make a lifestyle block or farm claim

Other lifestyle block or farm claims

For all other lifestyle block or farm claims, we have a dedicated team of experts on hand to help you with your claim. Call us on 0800 161 262 8am-6pm Monday to Friday or, 9am-5pm Saturdays. Alternatively, you can email us at claims@tower.co.nz

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • Receipts or other proof of purchase.
  • Photos of any damage.
  • Details of your current livestock.
  • Your police file number.

Travel claims

Our travel insurance is provided by Allianz Partners, one of the world's largest travel insurance providers. Whether you're back home or still abroad, you can claim online now.
Make a travel claim

Need support now?

You can call us on 0800 606 688 or +64 9 487 0818 if you're calling from abroad. Alternatively, you can email us at
claims@allianz-assistance.co.nz.

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • Your travel itinerary.
  • Confirmation of any cancellations.
  • Details of any refunds.
  • Details of additional travel expenses.
  • A copy of any repair reports.
  • A copy of your police report.

Pet claims

We've teamed up with Allianz Partners to provide pet insurance for your cats and dogs. Make a claim for up to five pets at one time online now.
Make a pet claim

Need support now?

You can call us on 0800 630 116. Alternatively, you can email us petclaims@allianz-assistance.co.nz.

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • Your pets' details including their name and your policy number.
  • What happened to your pet and what treatment they have received.
  • A copy of your invoice and any vet notes or documentation.
  • Your bank account details.

Other vehicles claims

For motorbike, caravan, trailer or motorhome claims, you can make a claim using our online form.
Make a vehicle claim

Need support now?

You can call us on 0800 379 372 8am-6pm Monday to Friday, or 9am-5pm Saturdays. Alternatively, you can email us at claims@tower.co.nz.

What we might need

So that we can process your claim faster, it's helpful to have the following information ready. But don't worry, you can still make a claim if you don't have this available.
  • The contact details including name, phone number and email address of anyone involved.
  • Your police file number.

Your claim process in three easy steps

1

Tell us about your claim

Start your claim by clicking on the icon you're claiming for above. Follow the prompts, describe what happened, and upload any documents that might help. 

2

We'll review your claim and get things started

You'll be given a claims manager who'll contact you to make any necessary arrangements. These could include referring you to one of our repair or supply partners. 

For some claims, we can approve them right away. For others, like damage to your home or car, we'll arrange for an assessor to review your claim. 

3

We're with you to the end

We'll keep you updated regularly until everything is resolved. 

If your policies are in My Tower, you can also log in and check your claim status and access your claim manager's direct contact information. 

Fair Insurance Code

Tower is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand. 

As an ICNZ member, we abide by the ICNZ Fair Insurance Code. 

Find out more

Make an excess payment

If you need to make a payment for your excess, you can do this quickly and easily using our online form. 

Pay your excess