Make a claim
The fastest way to make a car, house, or contents claim is in My Tower.
Click below to get started.
Chat online
Charlie our chatbot is here to help 24/7, anytime. Or type 'live agent' to chat with our locally based team, who are available Monday-Saturday, 9am-5pm.
Email us
If you want to contact us in writing, submit a contact us form and we'll get back to you as soon as we can.
Postal address
PO Box 90347
Auckland, 1142
New Zealand
Manage your insurance 24/7 with My Tower
My Tower is our easy-to-use online self-service portal where you can update, claim and manage your insurance quickly online.
In My Tower you can:
- Access your policy documents
- Submit a car, contents, house or landlord claim
- Download your annual tax summary
- Update your payment details
- Change your excess, sum insured or specified items
- Add a named driver or optional benefits (RoadWise®, windscreen excess buyout, rental car cover)
- Update your address for your car or contents if you move house
- Change your phone number
- Check your risk rating for your house
- Get a quicker quote – My Tower can help fill in part of your quote for you
- Cancel a policy
How to reach us
Customer Service
For new quotes and general enquiries, call us on 0800 379 372
| 23rd - 24th Dec | 9am - 5pm |
| 25th - 26th Dec | Closed |
| 27th - 28th Dec | 9am - 5pm |
| 29th Dec | Closed |
| 30th - 31st Dec | 9am - 5pm |
| 1st - 2nd Jan | Closed |
| 3rd - 4th Jan | 9am - 5pm |
| 5th Jan | Closed |
Claims
For all claims queries, please contact your claims manager using the details they have provided or call us on 0800 379 372
| 23rd - 24th Dec | 9am - 5pm |
| 25th - 26th Dec | Closed |
| 27th - 28th Dec | 9am - 5pm |
| 29th Dec | Closed |
| 30th - 31st Dec | 9am - 5pm |
| 1st - 2nd Jan | Closed |
| 3rd - 4th Jan | 9am - 5pm |
| 5th Jan | Closed |
Rural
For all rural enquiries, call us on 0800 161 262
| 23rd - 24th Dec | 9am - 5pm |
| 27th Dec | 9am - 5pm |
| 30th - 31st Dec | 9am - 5pm |
| 3rd - 4th Jan | 9am - 5pm |
| Saturday & Sunday | Closed |
| Public holidays (25th - 26th Dec, 1st - 2nd Jan) | Closed |
Commercial
For all commercial enquiries, call us on
0800 379 372
| 23rd - 24th Dec | 9am - 5pm |
| 27th Dec | 9am - 5pm |
| 30th - 31st Dec | 9am - 5pm |
| 3rd - 4th Jan | 9am - 5pm |
| Saturday & Sunday | Closed |
| Public holidays (25th - 26th Dec, 1st - 2nd Jan) | Closed |
Travel
For travel insurance enquiries, please call Allianz Partners on 0800 606 688 or +64 9 487 0818 from overseas
Monday to Friday, 8:30am - 5pm
For emergency travel enquiries after hours, please call +64 9 486 6868
Pet
For pet insurance enquiries, please call Allianz Partners on 0800 630 116
Monday to Friday, 8:30am - 5pm
Overseas? Call us on +64 9 985 1558
Do you need higher care?
If your personal circumstances have changed which makes you more vulnerable and in need of additional support, we can help.
Find out more about Tower's higher level of care.
Hearing impaired?
There are lots of non-verbal ways to get in touch.
You can email us, use the New Zealand relay service, or type with a live chat agent.
Is English your second language?
We can help. You can select a support person or family member to talk to us on your behalf.
You can also contact us using the online form, and select 'Email' as your preferred contact method.
Received a text message from 8380?
It's the friendly team at Tower sending you a message.
To opt out of receiving further text messages from us, reply 'STOP' to the message you received.
Need roadside assistance?
If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.
Complaints and compliments
If you're not happy with something, let us know and we'll do our best to fix it. Or if you've had a great experience with us, we'd love to hear about it.
Reporting insurance fraud
If you suspect someone is committing insurance fraud, you can report it to us by using the form below.
Please give us as much information as you can. Sometimes we may need to discuss this information with you, so please provide us with a way to contact you. If you have any questions about the investigation process, you can contact us at investigations@tower.co.nz.
We treat all the personal information you provide us in the strictest of confidence and it will be collected, used and disclosed in accordance with our Privacy Policy and the Privacy Act 2020. The person you’ve reported to us will not be provided with any information about you or your report.
Thank you for taking this time to contact us. For more information on insurance fraud please see the Insurance Fraud Bureau New Zealand website.