Save time, do it online
My Tower is our easy-to-use online self-service portal where you can update, claim and manage your insurance anytime.
If you need more support, emailing us through My Tower is the quickest way to get help online.
Don't have a My Tower account? Register here now.
Make a claim
You can save an average of five minutes by making your car, house or contents claim online in My Tower, and even upload supporting documents or photos that can help us validate your claim twice as fast.
Don't have a My Tower account? Register here now.
Write to us
If you can't find what you need in My Tower and prefer not to call, you can get in touch with our team using our contact form and we'll get back to you as soon as we can.
Alternatively, you can mail us at: PO Box 90347, Auckland 1142, New Zealand.
Other ways to reach us
Customer Service
For new quotes and general enquiries, call us on 0800 379 372
| Monday to Friday | 8am - 6pm |
| Saturday | 9am - 5pm |
| Sunday | Closed |
| Public holidays | 9am - 5pm |
Claims
For all claims queries, please contact your claims manager. Their direct contact details can be found in My Tower.
| Monday to Friday | 8am - 6pm |
| Saturday | 9am - 5pm |
| Sunday | Closed |
| Public holidays | 9am - 5pm |
Rural
For all rural enquiries, call us on 0800 161 262
| Monday to Friday | 8.30am - 5pm |
| Saturday & Sunday | Closed |
| Public holidays | Closed |
Commercial
For all commercial enquiries, call us on
0800 379 372
| Monday to Friday | 8.30am - 5pm |
| Saturday & Sunday | Closed |
| Public holidays | Closed |
Travel
For travel insurance enquiries, please call Allianz Partners on 0800 606 688 or +64 9 487 0818 from overseas
Monday to Friday, 8:30am - 5pm
For emergency travel enquiries after hours, please call +64 9 486 6868
Pet
For pet insurance enquiries, please call Allianz Partners on 0800 630 116
Monday to Friday, 8:30am - 5pm
Overseas? Call us on +64 9 985 1558
Do you need higher care?
If your personal circumstances have changed which makes you more vulnerable and in need of additional support, we can help.
Find out more about Tower's higher level of care.
Hearing impaired?
There are lots of non-verbal ways to get in touch.
You can email us, use the New Zealand relay service, or type with a live chat agent.
Is English your second language?
We can help. You can select a support person or family member to talk to us on your behalf.
You can also contact us using the online form, and select 'Email' as your preferred contact method.
Received a text message from 8380?
It's the friendly team at Tower sending you a message.
To opt out of receiving further text messages from us, reply 'STOP' to the message you received.
Need roadside assistance?
If you're a RoadWise® member, call 0800 24 24 02 to speak to a skilled operator and simply quote your vehicle registration number.
Complaints and compliments
If you're not happy with something, let us know and we'll do our best to fix it. Or if you've had a great experience with us, we'd love to hear about it.
Reporting insurance fraud
If you suspect someone is committing insurance fraud, you can report it to us by using the form below.
Please give us as much information as you can. Sometimes we may need to discuss this information with you, so please provide us with a way to contact you. If you have any questions about the investigation process, you can contact us at investigations@tower.co.nz.
We treat all the personal information you provide us in the strictest of confidence and it will be collected, used and disclosed in accordance with our Privacy Policy and the Privacy Act 2020. The person you’ve reported to us will not be provided with any information about you or your report.
Thank you for taking this time to contact us. For more information on insurance fraud please see the Insurance Fraud Bureau New Zealand website.